Incognitus Journey to  Inzenius After Struggling with an SAP Implementation

Incognitus is an Australian Business operating worldwide in the event business, including the 17 Summer & Winter Olympics and many other events like Grand Prix, Shows, Entertainment and other worldwide sporting & cultural events. https://incognitus.com/ 

Its core focus is managing the soft side of events the people engaged in delivering event success.  

In 2019, Incognitus chose SAP Success Factors for its ERP system, which includes Event Management, Procumbent, HRM, Rostering, Timekeeping, Award Interpretation, Payroll, and Finance.

In 2025, the program was a mishmash of disconnected applications requiring multiple manual data rentals across the many components of the established IT ecosystem.

Why is it so?

  1. The customer believed it was purchasing an all-in-one system that could economically and efficiently be configured to its needs.
    1. Not so, it required expensive consultants to undertake the configuration and integrations across the systems.
  2. The set-up costs were more than the customer’s expectations.
    1. They needed to curtail the implementation works and go it alone as far as possible.
  3. Going it alone proved too complicated and time-consuming.
    1. The customer tolerated the many off-system calculations for the Rostering, Timekeeping, Award Interpretation, and Payroll with much time, frustration and effort required by the teams.
  4. They approached Inzenius, having been the underbidder for the Rostering, Timekeeping, Award Interpretation, and Payroll works in 2019 and within 2 months had configured and implemented its out-of-the-box Rostering, Timekeeping, Award Interpretation, and Payroll.
  5. Inzenius is using its API integration tools to connect to the needed fields in the SAP Success Factors to complete the initial project without continuing the manual data entry and functions.

SAP Success factors require using 3rd party rostering to build the manning requirements of each event set up in the SAP Event model. (Ento) which is closing down in December 2023

SAP  uses a  third-party timekeeping system to provide the times worked by most employees with working different times to those planned

SAP award interpretation requires costly script writing for the complicated Australian award, which adds substantial amounts to the cost of setting up each business by the consultants.

SAP  needs to use third-party payroll systems for their Australian clients

SAP works well for well-configured HRM, Procurement, and finance, with some components of event management working reasonably well after the time and costs involved in its set-up and configuration.

A number of the SAP consultants has told us that the costs of setting up for a business with less than 1,000 employees is between $1.5m to $2.0m for the Rostering, Award Interpretation and payroll using approximately 1,000 Consultant days. This compares to the 55 days $120k  for the full Inzenius, Rostering, Timekeeping, Award Interpretation, Payroll plus the time for the Inzenius side  API integration to the current remaining SAP –  SAP side works time and costs unknown.    

Inzenius consultants use the Inzenius Project Workflow Tool, enabling the most efficient .ow impact and $ costs implementations without errors and omissions.